Anexa Teleservices has been in the business of providing customer call center services for over ten years. Within this time, we have had to relocate three times as a result of exceeding our growth expectations.
Two years ago we finally decided to build our own space with room enough to grow.  The design of the new building included three main requirements:
1. Security. Meaning that people and information are to be kept always safe.
2. Logistics. Meaning that time to move from operations to a meeting or to a training session or to the bathroom, medical, or cafeteria should be minimal and always taking into consideration security (1).
3. Comfort. Meaning that location of the building and service areas within it should provide comfort to our people. All the while providing for excellent security (1) and logistics (2).
Fortunately, although the challenges of building our own building have been significant, without this state-of-the-art new building we would never have been in a position to capably handle for ourselves these important facets; security, logistics and comfort.
Our new challenge will be to continually improve our internal processes so that the time gained on commuting through the building and the advantage of working on a well located and designed space will be reflected on the efficiency numbers of our different client campaigns.

Sandino Arrache
President, Mexican Operations Anexa Teleservices, LLC