BPO can help companies achieve cost savings and economies of scale, While substantially reducing their financial risk. Instead of counting on synergies simply as a result of combining business Functions, outsourcers take ownership of the functions, calculate savings at the beginning of the engagement and guarantee these savings, based on the Terms of the service level and defined quality.

Tailored BPO solutions help guide companies successfully through the outsourcing stages and bring sustained business benefits and positive shareholder value. BPO hinges on service level agreements that deliver industry-leading practices at costs lower than companies can achieve by integrating their own internal resources. 

Darrell Alsup
Anexa Teleservices

All Call Centers require clearly understandable agent communication skills.

There was great interest in Off-Shoring initially because of the low per agent hour pricing, yet interest has slowed due to poor communication skills. A cheap price does not satisfy customer needs when complaint ratios are off the charts.

A better solution is Near-Shoring for many reasons; pricing is comparable in many cases, but more important agent communication skills are better.

By improving hiring and training Near-Shoring to Canada and Mexico will continue to grow.

Darrell Alsup
VP Sales
Anexa Teleservices LLC