Our People
Experience The Anexa Difference
The quality of Anexa’s personnel is the most fundamental building block in enabling us to offer your customers an unequalled experience. Hermosillo is the regional educational center for western Mexico with 15 universities and over 33,000 students. More than 90% of our employees have either graduated from or are attending university, demonstrating their personal motivation and dedication.
Our Human Resource department actively seeks out the best candidates from this well-qualified talent pool, then carefully tests and selects the most qualified applicants using techniques we have honed over the past 10 years. From day one, the central Anexa Organizing Principle of “Open, honest and constructive communications at all times” is our guideline. We seek out the best talent, but talent that seeks to always be better.
The contact center environment can be an intense work space as our customers’ problems need to be addressed in order to keep them completely satisfied and loyal. Anexa maximizes agent productivity by working shorter shifts with fresh, motivated workers. Our average work shift is 4 to 5 hours. This has the extra benefit of having twice the qualified labor pool trained on your application. In addition to providing our dynamic work force with accommodating work schedules, we provide an outstanding office facility in a prestigious part of Hermosillo. Our modern facility has a three-story glass atrium providing a welcoming environment, and our modern cafeteria and break areas complement the experience. Working at Anexa must be a positive experience as more than 50% of our hiring comes from referrals from current employees.
Anexa sets high standards and seeks individuals who want to grow professionally and personally. Most of our supervisory, training and management staff started in our contact center as agents. We provide our employees the opportunity for career development and know that the quality we offer your customers begins with the quality and motivation of our agents.
