Governor for the State of Sonora Talks about
Experience The Anexa Difference
The Mexican State of Sonora Announces Expansion of Anexa Teleservices
Anexa Teleservices Adds 4,000 New Jobs in Hermosillo
Hermosillo, Mexico (July 2, 2008) – The Economic Development Council for Sonora announced today that Anexa Teleservices, LLC will significantly expand its operations in Hermosillo in the State of Sonora, Mexico, and bring 4,000 new jobs to the economy.
Anexa will soon open a brand new state-of-the-art 60,000 square foot, 1,800 seat, 4,000 employee call center in downtown Hermosillo. The new facility, when full, will increase Anexa’s employee base by over 400%, to 5,500. Anexa already operates a separate call center employing over 1,500 people, which will remain in place and operational with its current capacity.
The new facility is an industry-leading, inbound and outbound customer service center located in the prestigious central business district of Hermosillo.
Hermosillo is the capital of the state of Sonora and is located only 250 miles South of Tucson, Arizona. With its population of 700,000 and its unique combination of dynamic commercial activity and local higher education facilities, Hermosillo is an excellent choice to headquarter a business. The well-educated talent pool and business friendly infrastructure in Hermosillo allows companies to scale when needed, and continually deliver on their business goals.
Anexa designed the building with a focus on optimizing work force productivity, and configured the facility with the most reliable and secure technology infrastructure available and maintains it with 24 by 7 on-site technical staff. The centrally located, well lighted, three story atrium style building includes extensive on site training, cafeteria, child care, recreation, and break rooms.
The call center was built to meet the customer service needs of the ever increasing Hispanic population in the US, expected to grow to over 47 million by 2010 according to the latest US Census Bureau report. According to the latest research from Datamonitor, Mexico is expected to add 50,000 new outsourced customer service agents between now and 2010.
“The Mexican State of Sonora is very proud of one of our local companies which is able to expand their operations, and stay in Hermosillo, stated Eduardo Bours, Governor for the State of Sonora. “Anexa is providing tremendous value to the local economy by providing more than 4000 new jobs, and they have built one of the most employee-friendly buildings in Sonora.”
“Anexa decided to stay in Hermosillo because it is the ideal location for such an advanced call center”, according to Sandino Arrache, President of Anexa’s Mexican Operations. “Hermosillo is the capital of the state of Sonora, with its population of 700,000 people and its unique combination of dynamic commercial activity and higher education facilities, Anexa can count on hiring and retaining a large cadre of college educated employees.”
Anexa will provide a number of inbound and outbound services including, customer care, technical support, order processing, lead capture, customer retention, market surveys, and collections. In addition, Anexa will offer a new shared service called AnexaOnDemand to support the growing Hispanic advertising and direct response market in the US.
The center will operate 24 hours a day, seven days a week, and will initially be staffed with 300 agents currently working in Anexa’s existing facility. Anexa will expand the staff as new customers come online. The facility will officially open in July 2008, and is expected to reach full capacity within 18-24 months.
About Anexa Teleservices, LLC
Anexa offers one the most comprehensive and highest quality suite of outsourced Hispanic call center services available. By leveraging the experience of 11 years and 50 million customer calls Anexa is able to offer a level of service Fortune 500 companies demand from their call center operations.
Anexa is headquartered in Austin, Texas with two call centers in Hermosillo, and offices in Dallas, San Francisco, San Diego and Miami. For more information, please visit http://www.anexatel.com.
Reed Majors
Anexa Teleservices
408-828-7592
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